AI ASSISTANTS

AI assistants that move things forward.

HoneyBerry AI answers customer questions, gathers requirements, and coordinates next steps using your business knowledge—with your team ready to step in.

Book a demoSee how it works

For sales, service, and support. Built around your business.

HoneyBerry AIYour sales assistantExample
Customer conversation · WhatsApp

We need 50 office chairs for our new workspace. Can you help?

Of course. Do you have a preferred style and delivery date?

Ergonomic chairs, delivered to Pune next month.

Got it. I’ll pass those requirements to our sales team to help with options and a quote.

View the team handoff
Quote request ready for your team
Requirement
50 ergonomic office chairs
Delivery
Pune · next month
Next step
Confirm options and prepare a quote

The team can review the conversation before replying.

Needs captured. A clear next step.

01OVERVIEW

More useful conversations.
Less repetitive work.

Give your customers a helpful first response and your team the context to move things forward. HoneyBerry AI connects the answers, channels, and people behind each conversation.

AI that understands.
And gets to work.

HoneyBerry AI reads what the customer needs, uses your business knowledge to shape a reply, and asks for missing details. With a configured workflow and connected tools, it can coordinate a booking, retrieve order information, or prepare a clear request for your team.

See what your assistant can do
AI AT WORKExample

We need 20 office chairs and installation. Can you help?

  1. 01
    Understand the request20 chairs · installation needed
  2. 02
    Use business knowledgeProduct information · installation services
  3. 03
    Collect the missing detailsAsk for the location and timing
  4. 04
    Move the work forwardPrepare a quote request for the sales team
THE NEXT USEFUL QUESTION

Yes, we can help with chairs and installation. Which city is it for, and when do you need them?

Your knowledge.
Useful answers.

Turn your website, FAQs, and documents into a practical source of answers about your products, services, and policies. Help customers understand what you offer before your team gets involved.

Explore business knowledge
BUSINESS KNOWLEDGEExample
Your business website
Products-and-services.pdf
Frequently asked questions
ANSWER WITH CONTEXT

Yes, we offer installation. I can collect your location and requirements so our team can help you plan it.

Meet customers
where they already are.

Bring WhatsApp, Instagram, email, and web chat into an omnichannel inbox. Your assistant uses the same business knowledge across connected channels, while your team works from one shared view.

Explore customer channels
CONNECTED CONVERSATIONS
WhatsAppInstagramMessenger
HoneyBerry AIYour business knowledge
One shared inbox. Your whole team.

The right moment
for a human touch.

Let the assistant answer routine questions and collect the details. When a conversation needs judgment, a tailored quote, or a person, your team can step in with the customer’s needs already in view.

Explore the team inbox
TEAM HANDOFFExample

Could someone help me with a custom quote?

Ready for your sales teamConversation context included
WHAT YOUR TEAM CAN SEE
Customer requirements
Questions already answered
The next step to confirm

02CHANNELS

Different channels.
The same helpful approach.

Start with the places your customers contact you. Shape the assistant’s answers, information gathering, and handoff around the conversations on each channel.

Example conversations and next steps by customer channel
Customer channelThe conversationA useful next step
WhatsAppService questions, booking requests, and ongoing inquiries.Collect details, coordinate a booking, or bring in your team.
InstagramProduct discovery and sales questions in your DMs.Understand what the customer needs and prepare a useful lead.
MessengerProduct and service inquiries from your Facebook audience.Answer initial questions, capture requirements, and route the conversation to your team.
TikTokCustomer interest sparked by your videos and profile.Clarify the product or service they’re asking about and collect details for a sales follow-up.
Web chatQuestions from visitors exploring your website.Explain a product or service and guide the next step.
TelegramOngoing product questions and customer service conversations.Use business information to answer questions and gather the details your team needs.
GmailDetailed requests, support questions, and follow-up emails.Gather the relevant context and route requests to the right person.
OutlookSales and service requests arriving in your business mailbox.Summarize the request, collect missing information, and prepare the next step for your team.

We’ll help you choose the right channel mix and confirm supported formats, connected tools, and handoff rules during setup.

Find the right channel setup

03FEATURES

Built for the work
behind every reply.

From the first question to the next action, give your assistant the knowledge and connections it needs to help your customers and your team.

One inbox for your team

Keep customer conversations together, with a shared view of what the assistant has handled and what needs a person.

Your business knowledge

Give answers a useful foundation with your website, FAQs, product information, service details, and documents.

Lead qualification

Collect requirements, quantities, budget, and timing so your sales team starts with a useful inquiry.

Booking coordination

Gather customer preferences and connect your calendar where the workflow needs availability or an appointment.

Connected business tools

Bring in your CRM, ERP, or order system where an available integration can supply information or carry out a configured action.

Thoughtful follow-ups

Keep a quote, booking, or open inquiry moving with follow-ups configured around your process and channel requirements.

Conversations in their language

Help customers communicate in their preferred language. We confirm and test the languages your business needs during setup.

A voice that fits your business

Set the tone, information to collect, and next steps so the assistant fits the way your team serves customers.

Review, refine, improve

Review real conversations with your team, update business information, and refine answers and handoff points as needs change.

Start with a conversation
your team knows well.

Bring your customer questions and the tools you use.
We’ll help you map the answers, next steps, and handoffs.

Book a demoTalk to our team