KNOWLEDGE

Your business.
Useful answers.

Give HoneyBerry AI your website, documents, and FAQs so customer answers start with your business information. Help people understand your products, services, and policies, then guide them toward a useful next step.

Book a demoSee how it works

Your information. Connected conversations. Clear next steps.

Business knowledgeExample
Your business website
Products-and-services.pdf
Installation FAQs
FROM KNOWLEDGE TO A REPLY

Do you offer installation for office chairs?

Yes, we can help with installation. Which city is the workspace in?

View the answer sources
The information behind this example
Source
Products-and-services.pdf · Installation FAQs
Business detail
Installation is available, with location and requirements confirmed by the service team.
Next step
Collect the customer’s location before coordinating with the team.
Your business knowledge. Context for each reply.

01OVERVIEW

Bring what your business knows
into every helpful answer.

Connect the information behind your customer conversations. Give your assistant a useful foundation, and give your team a clear way to review and improve the answers.

Your sources.
Brought together.

Start with the website, documents, and FAQs your team already uses. Bring product information, service details, and agreed policies into a knowledge base that supports your everyday customer questions.

Explore AI Assistants
YOUR KNOWLEDGE LIBRARYExample
Your business websiteProducts, services, and business information
Website
Products-and-services.pdfThe details customers ask your team for
Document
Installation FAQsCommon questions and agreed answers
Q&A

Business information, brought together.

An answer with
business context.

Use relevant information to explain what you offer and ask the next useful question. Review the source material alongside the reply, so your team can check the details and shape how the assistant helps.

Explore conversations with context
A QUESTION, WITH CONTEXTExample

Can you help with seating for a team of 30?

Product catalogue + Sales FAQsTeam seating · requirements for a quote

Yes, we can help with team seating. What style and delivery date do you have in mind?

An answer grounded in your information.

The right knowledge.
For the right task.

Choose product details for sales, service information for bookings, and policies for support. Agree what each assistant needs to answer, collect, and hand over, then select the sources that support that role.

Explore knowledge features
KNOWLEDGE FOR THE TASKExample
Sales assistantProduct questions and quote requests
Product catalogueSelected
Services and installation FAQsSelected
Internal staff notesNot selected
ProductsServicesQuote requirements

Keep knowledge
in step with your business.

Refresh source material when services, pricing, or policies change. Test real customer questions with your team and update the answers and handoff points as part of your ongoing process.

Plan your knowledge setup
REVIEW & REFRESHExample
  1. 01
    Update the source informationReview changes to services, pricing, or policies.
  2. 02
    Refresh the assistant’s knowledgeBring the agreed information into the setup.
  3. 03
    Test real customer questionsCheck the answer and the next step with your team.
AFTER YOUR TEAM’S REVIEW

Our team can arrange weekday installation visits. Which day works for you?

02FEATURES

A useful foundation
for the conversations ahead.

Shape the information your assistant uses around your business, the questions customers ask, and the next steps your team can help with.

Your website as a source

Use the business information already on your website to help answer questions about your products, services, and how to get started.

Useful business documents

Bring in product guides, service information, and policy documents. We’ll confirm the sources and formats that fit your setup.

FAQs your team knows well

Prepare clear answers to recurring questions, including the details to collect and when a person should help.

Knowledge for the task

Choose relevant source material for the assistant’s role, whether it helps with sales inquiries, service coordination, or support.

Answers customers can use

Turn business information into clear explanations that help a customer understand their options and take the next step.

A basis for answer review

Review customer questions alongside the relevant source information, so your team can refine the answers you want to give.

Updates as your business changes

Refresh agreed sources when your information changes, then test the questions affected by the update.

Knowledge across conversations

Use a shared foundation of business information across connected customer channels, with the team’s conversation context in view.

A clear point for human help

Define when the assistant should collect more information or bring in your team for a decision, a custom request, or a missing answer.

Turn what you know
into helpful replies.

Bring your website, documents, and customer questions.
We’ll help prepare the knowledge your assistant needs.

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