TEAM INBOX

Your team. Your AI.
One shared inbox.

Bring customer conversations into one workspace, where HoneyBerry AI handles routine questions and your team takes over with the context to help. Keep sales, service, and support moving together.

Book a demoSee how it works

Connected conversations. Clear ownership. Useful next steps.

Team InboxExample

CONVERSATIONS

  • ArjunQuote request
  • SaraInstallation
  • LiamOrder inquiry
AI + your team
WhatsAppArjun MehtaProduct inquiry

Could I get a quote for 50 office chairs?

HoneyBerry AI

Of course. What style and delivery timeline do you have in mind?

Ergonomic chairs. Pune, next month.

Assigned to NehaSales team · requirements included
View the customer context
What Neha can see before replying
Needs
50 ergonomic office chairs
Delivery
Pune · next month
Next step
Confirm options and prepare a quote

The customer’s request and conversation are available together.

AI and your team, in the same conversation.

01OVERVIEW

One workspace.
A team that stays in context.

Give customer conversations a shared home. HoneyBerry AI and your people work from the same conversation, so answers, responsibilities, and next steps stay connected.

Every conversation.
One shared view.

Bring inquiries from WhatsApp, Instagram, email, and web chat into an omnichannel inbox. Give your team a place to see customer requests, understand who is helping, and continue the conversation.

Explore connected channels
A SHARED VIEWExample
Arjun Mehta

Office chairs · quote request

Neha · Sales team
Sara Williams

Installation · service question

Service team
Liam Turner

Order inquiry · details needed

Support team

Different channels. A shared place to work.

AI helps first.
Your team steps in.

Let the assistant answer routine questions and gather useful details. When a customer needs a tailored quote, a decision, or a person, your team can take over with the conversation and requirements ready.

Explore AI Assistants
AI + YOUR TEAMExample

Could someone help me choose the right options?

Ready for your sales teamRequirements and conversation included
NP
Neha · Sales team

I’ve got your requirements. Let’s look at the options that fit your workspace.

The context behind
every conversation.

See what the customer needs, the preferences they’ve shared, and the next step being discussed. Give your assistant and your team useful context for a relevant reply, a follow-up, or a handoff.

Explore business knowledge
CUSTOMER CONTEXTExample
AM
Arjun MehtaOffice furniture inquiry
REQUIREMENTS

50 office chairs · Delivery to Pune

PREFERENCES

Ergonomic style · Next month

NEXT STEP

Confirm suitable options · Prepare a quote

Quote requestSales inquiry

Know what needs
your team’s attention.

Keep open requests, responsibilities, and follow-ups visible. Review where a customer needs a reply or more information, then help the right person move the conversation forward.

Explore inbox features
THE WORK AHEADExample
Needs a team reply

Arjun · Quote request

Neha to confirm product options
Waiting for the customer

Liam · Order inquiry

Order reference requested
Follow-up to arrange

Sara · Installation request

Confirm the preferred date

A clear owner and next step for each request.

02FEATURES

The tools behind
a helpful team reply.

Bring your people, customer context, and AI assistance together around the conversations your business handles every day.

A shared conversation view

Bring messages from connected customer channels into one workspace, so your team can follow the work in one place.

AI grounded in your business

Use your website, FAQs, and documents to help answer routine questions, with the conversation so far kept in context.

Clear conversation ownership

Give each request a responsible person or team, so a sales inquiry, service question, or support case has a clear next step.

Context for every handoff

Let people pick up from the details already collected and the questions already answered, with the customer’s needs in view.

Useful customer details

Keep requirements, preferences, and relevant conversation information available to the assistant and the team helping the customer.

An organized work queue

Review conversations by their status and responsibility to find requests that need a reply, more information, or follow-up.

Follow-ups with context

Keep track of the booking, quote, or open question behind a follow-up, so your next message helps move the conversation forward.

Connections to your tools

Connect available CRM, calendar, and order integrations where a customer request needs business information or a configured action.

Room to refine your process

Review the questions your customers ask and the handoffs your team handles. Update knowledge and workflows as your business changes.

Bring your team into
the same conversation.

Show us how your customers reach you today.
We’ll help you plan the inbox, AI replies, and team handoffs.

Book a demoTalk to our team