BROADCASTS

Right message.
Right people.

Reach useful audience segments with relevant broadcasts. Share product updates, follow up on interest, and keep customers informed. When someone replies, HoneyBerry AI and your team help move the conversation forward.

Book a demoSee how it works

Your audience. Relevant messages. Conversations that continue.

BroadcastsExample
New ergonomic chairsDraft
Audience
Interested in office seating
Channel
WhatsApp
MESSAGE PREVIEW

Hi Arjun, we’ve added ergonomic chairs for growing teams. Would you like help choosing options for your workspace?

Personalized with the customer’s name

Ready for your team to review

View the broadcast plan
From a relevant update to a useful reply
Audience
Customers with an office-seating inquiry
Message
New product options for their workspace
Next step
AI answers questions; sales helps with options and a quote

Plan who will handle questions and what the next step should be.

Relevant messages. A clear next conversation.

01OVERVIEW

Reach people with a reason
to hear from you.

Start with what you know about your customers. Build a useful audience, prepare a relevant message, and connect the response to the work your team can help with.

Know your audience.
Build useful segments.

Turn customer conversations into contacts with their needs and interests in context. Group the people a message is relevant to, whether they asked about a product, need a service update, or are ready for a follow-up.

Explore customer conversations
AUDIENCE & SEGMENTSExample
AM
Arjun MehtaOffice seating · Pune
SW
Sara WilliamsInstallation · Bengaluru
LT
Liam TurnerOffice desks · Mumbai
CHOOSE A RELEVANT GROUP
Office seatingInstallationOffice desks

Useful segments. Relevant messages.

Promotions and updates.
Each with a purpose.

Share a product launch, a relevant offer, or a reminder that helps a customer act. Build service updates around the booking or order they’re waiting for, with connected information and message requirements confirmed during setup.

Explore connected workflows
A MESSAGE WITH A PURPOSEExample
PRODUCT UPDATE

Hi Arjun, our new ergonomic chairs are here. Would you like to see options for your team?

SERVICE UPDATE

Hi Sara, a reminder about your installation visit tomorrow at 10 AM. Reply if you need help with the arrangements.

Plan the message.
Choose the moment.

Choose your audience, prepare a personalized message, and plan the timing. Review the channel format, template requirements, and what should happen when someone responds before the broadcast goes out.

Explore broadcast features
FROM PLAN TO MESSAGEExample
  1. 01
    Choose the audienceCustomers interested in office seating
  2. 02
    Prepare the messageA relevant update, with the customer’s name
  3. 03
    Set the timingWednesday · 10:00 AM · business timezone
  4. 04
    Review the next stepReplies reach AI and the sales team

Audience, message, and timing in view.

A broadcast starts
a conversation.

When customers respond, keep the exchange moving in your shared inbox. HoneyBerry AI can answer routine questions and collect requirements, while your team steps in for tailored advice, a quote, or the next action.

Explore AI Assistants
FROM BROADCAST TO INBOXExample

Yes, can you send options for 20 chairs?

Of course. Do you have a preferred style, and where would you need delivery?

A useful inquiry for your teamCustomer needs and conversation included
See the Team Inbox

02FEATURES

The details behind
a relevant broadcast.

Bring audience context, messaging, and follow-up into one process. Shape the setup around the people you want to reach and the conversations you want to start.

Useful audience segments

Organize contacts by interests, requirements, and conversation context, then choose the group a message will be useful to.

Personalized messages

Use relevant contact details to shape your message, so a product update or follow-up fits the customer receiving it.

Reusable message templates

Prepare consistent messages for repeat campaigns and customer updates. Adapt the wording and format to the channel you use.

Thoughtful timing

Plan when a message should reach your audience, with scheduling and follow-up needs agreed as part of your broadcast setup.

Connected customer channels

Plan broadcasts around the channels your audience uses. We’ll confirm channel availability, message formats, and setup requirements.

Delivery and response review

Review available delivery information and customer responses to understand what needs attention and shape your next campaign.

Audience preferences

Keep messaging preferences and opt-outs part of your audience process, so future updates stay relevant to the people receiving them.

Replies your team can act on

Bring customer responses into the shared inbox, where AI can answer routine questions and your team can help with the next step.

Connected business workflows

Use available CRM, commerce, or business-tool integrations where a broadcast needs contact information, an update, or a follow-up action.

Give your next message
a useful next step.

Bring your audience, your message, and your follow-up goals.
We’ll help you plan a broadcast that fits your business.

Book a demoTalk to our team